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FAQ

How exactly does this all work, you ask?!

When does my box ship?

Boxes ship on the first Thursday of the month via USPS Priority Mail (1 – 3 day delivery in U.S.)

When is the last day to order a box?

The last day to order a box is the last day of every month unless sold out prior to that date. If you order on the first of the month or after, it will be for the following month.

What is the refunds/return policy? 

Because we must order a specific quantity of items for our boxes--most of which are nonreturnable--we cannot offer refunds once orders have been placed, or auto renewals have processed. Please note cancelations are for future boxes only, and not for the boxes already paid for (1, 3, or 6 depending on your subscription plan). 

How do renewals work? 

When you subscribe, you will be charged immediately for the subscription model you have chosen (1, 3, or 6 months). Once your subscription cycle is over, you will be re-billed for the same cycle on the 11th of the month unless you switch to a different plan or cancel your subscription. 

What payments do you accept? 

Root & Roam accepts all major debit and credit cards as well as PayPal

Do you ship to other countries? 

We currently ship to the United States and Canada! U.S. Shipping is a flat $5 rate, Canadian shipping is a flat $25 rate.

How do I cancel my subscription? 

Log onto your account and go to “Subscription” details. There is an option to cancel your subscription. If you have any issues, email hello@rootandroamhome.com.  

How can I get in touch with the Root & Roam Home team? 

  • Email: hello@rootandroamhome.com 
  • Mailing Address: Root & Roam Home P.O. Box 813 Comanche, Texas 76442

See more details in our TERMS AND CONDITIONS.